Frequently Asked Questions

1Is the Imaginarium scary?
This is not a haunted attraction. The Imaginarium is not meant to be frightening, but some may find it disorienting, as its rooms are highly sensory-based and the tasks intentionally stimulating. The Imaginarium challenges you to make your way out of the twisted mind of its time traveling architect. Are you afraid of the unknown? Do you have an aversion to locked doors? Does working together in a team make you anxious? Fear lies in the mind of the beholder.
2Is it safe to play? What if I need to leave the room during the game?
Keeping you safe is the Imaginarium’s #1 priority. You may exit the room during any point in the experience.
3Will anyone touch me?
No; unless you ask nicely.
4I want to play with my friends only. What should I do?
To guarantee a private room you must purchase all 10 tickets for that room. Hint: In the Imaginarium, a stranger can be an ally.
5What is the age limit?
The age limit for the Imaginarium is 12 and up. However, if you would like to bring someone under the age of 12 you may do so as long as you book the entire room and ensure they are accompanied by an adult.
6Can I host a corporate event here for team building outside of the regular schedule?
Absolutely! Email us at [email protected] or call us at 412-408-3102 for more information.
7Are bookings refundable?
No; bookings are non-refundable.
8How long does this take?
Please allow for up to 1 hour and 20 minutes.
9When should I arrive?
Please plan to arrive at least 10 minutes before your scheduled appointment.
10What happens if I am late?
The Imaginarium is a live-action experience. Your on-time arrival is crucial to participation. If you are early you’re on time and, if you are on time you’re late. The Imaginarium will not wait for latecomers. Leave ample time to allow for traffic and parking. If you arrive after your scheduled appointment, you will not be allowed to participate. So says the Imaginarium. There are no refunds or exchanges for participants who arrive past their booking time.
11Can I change the time of my booking?
If you have special circumstances, we may be able to reschedule your time slot as long as you contact us at least one week ahead of time.
12Do you accept walk-ins or do I need to purchase tickets ahead of time?
We strongly advise purchasing tickets ahead of time. If you do not book your tickets in advance, there is no guarantee that a spot will be available. However, we do allow for walk-ins in the rare event that a spot is open.
13Where are you located? Is there parking available?
Please visit our Location page for our address, directions, and information on parking.
14Does the Imaginarium serve food or drink?
The Imaginarium does not serve food or alcohol, but there are plenty of places nearby that do. Click here for restaurants nearby.
15Do I need any special prior puzzle solving experience?
Life is full of puzzles. You are already equipped with everything you’ll need. Be willing to explore, leaving no stone unturned in your search for hidden clues. If your struggle is too great, you will encounter help along the way.
16Do I need have any prior knowledge to complete the experience?
No, but prior investigation may enrich your experience.
17Are there restrooms?
Yes. There are fully accessible bathrooms for your convenience.
18Is the Imaginarium wheelchair accessible?
Enter the Imaginarium is equipped with wheelchair accessible bathrooms and the Inventor's Paradox is completely ADA compliant. There is also wheelchair accessible parking at the front of the building. Call 412-408-3102 upon arrival. Please contact us if you have specific questions about accommodations.
19Do I really need to print out my tickets? you don't.
20Can I work at Enter the Imaginarium?
Sure!!! Send a resume and your favorite movie to : [email protected]
21What does the Imaginarium do with my information?
Customer information is collected for the purpose of processing your order and informing you of Imaginarium promotions and news. This information is kept confidential and is not shared.